Implementation of Bitrix24 crm system

The implementation of Bitrix 24 crm system will help automate the sales process and streamline all communication channels with customers. Translated from English, the acronym means: “customer relationship management.” There are a number of interactions between the service company and the end user. Between the first touch – an inbound appeal through one of the advertising channels of engagement – and the execution of the transaction, there is a certain chain of successive stages. The task of the sales manager is to guide the client through all these links and get paid. Bitrix24 in Ukraine is one of the most popular systems due to its simple and clear interface, easy configuration and wide functionality.

Who is it suitable for?

The process of using Bitrix is simple. And every business owner should understand the value and necessity of this tool. For example, if:

• managers continue to communicate in different messengers and get lost in dialogue flows;
• do you have to run around the offices and find out what stage the client is at, why the blockage happened and who is to blame?
• the data is not systematized and the employees have a lot of documents on their desks
• Excel, multi-colored stickers are not the best way to store information?
• In sales, the system has a special place – a competent analysis allows you to save a huge amount.

Why do deals fail?

Delving deeper into the details of each failed deal, you see that a lot of disruptions occur due to the human factor:

• the manager forgot to call back in time;
• the employee was late for the meeting;
• entered the contact incorrectly;
• the cost calculation was incorrect;
• the commercial offer was sent with errors.

Untimely invoicing, “forgetting to send the invoice”, not preparing the documents – all these “trifles” lead to the loss of the client. To reduce costs and reduce the influence of the human factor, sales planning in the SRM system will allow. She completely takes control of operational activities, and also evaluates the effectiveness of sales in terms of each individual employee.

How to organize a sales department?

Need to sell more, more and more! Let’s get more employees and launch additional traffic – these are the first ideas that come to the mind of a business owner when there is a request to increase sales volumes. However, it is not at all necessary to inflate the number of employees and increase the salary fund, as well as to invest in additional advertising campaigns. And then what is needed?

• analyze the business process;
• develop regulations;
• structure the call reception queue;
• analyze roles in application processing;
• organize planning of meetings;
• introduce regular reporting.

By using bitrix24 crm, you can automatically solve a number of typical tasks. Many templates are provided: business letters, mailings, commercial offers. Thanks to this, the time spent on the operating system will be reduced to a minimum and you will see how you can improve the efficiency of the sales department without creating an additional item of the budget for advertising. I was interested in the question of how much it costs to use Bitrix24? Leave a request on the website and we will hold a free zoom conference for you, where we will make an initial analysis of the features of your business process and calculate the cost!